Privacy Policy

At Saltanat Fragrance, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from our website or engage with our official platforms.

1. Information We Collect

When you visit our site or place an order for our premium attars, perfumes, or Islamic collections, we collect certain information to fulfill your request:

  • Personal Information: This includes your name, billing address, shipping address, email address, and phone number.

  • Payment Information: We process payments securely through authorized third-party channels (such as bKash, Nagad, Rocket, or Bank systems). We do not directly store your credit card or digital wallet passwords on our servers.

  • Device Information: When you browse our site, we automatically collect certain information about your device, including your web browser, IP address, time zone, and some of the cookies that are installed on your device.

2. How We Use Your Information

We use the order information that we collect generally to fulfill any orders placed through the site. Additionally, we use this information to:

  • Communicate with you regarding your orders, deliveries, or inquiries.

  • Screen our orders for potential risk or fraud.

  • Provide you with information, updates, or marketing promotions relating to our new launches, fragrance collections, or special deals (you can opt-out at any time).

  • Optimize and improve our website experience for users.

3. Sharing Your Information

We share your Personal Information with third parties only to help us use your Personal Information as described above. For example:

  • We use WooCommerce to power our online store.

  • We share your shipping address and contact number with third-party courier services to ensure your products are delivered safely to your doorstep.

  • We may also share your information to comply with applicable laws and regulations or to protect our rights.

4. Data Security

We take reasonable precautions and follow industry best practices to make sure your personal information is not inappropriately lost, misused, accessed, disclosed, altered, or destroyed. Your data is strictly accessible only to authorized personnel responsible for handling your orders and customer service.

5. Cookies

We use cookies to maintain the session of your shopping cart, remember your preferences, and track website analytics. You can choose to disable cookies through your individual browser settings, though it may limit some functionalities of our store.

6. Changes to This Privacy Policy

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website.

7. Contact Us

If you have any questions about this Privacy Policy, want to access, correct, or delete any personal information we have about you, please contact us through our official Contact Us page or customer support channels.